“I want to pass along my heartfelt thanks for the support from ARG today. Our Waldorf office went off line yesterday. I was contacted by <provider> but expected my managed service provider to contact me as well and take the lead. They didn’t and I started working with <provider> today. It’s a router problem. When I started getting frustrated with the lack of progress I called into ARG’s support line. Joe answered the call and proceeded to take the whole issue off my hands. He kept me updated all afternoon and has helped to get someone onsite. I couldn’t keep someone onsite until 6:30 pm tonight to meet the tech so he made arrangements for them to arrive at 8:00 am tomorrow morning so we can be up and running (hopefully) when the office opens on 9:00 am. I know I will arrive at the office tomorrow morning and find an update from Joe waiting for me.
I know this is standard operating procedure for ARG but I wanted you to know and Steve to know on Joe’s behalf, what a pleasure it is working with your group.”