“We have found the firm’s assistance in purchasing services (telephone and internet connectivity) to be very helpful. They have a comprehensive view of the market and helped us select providers that have met our need and that we weren’t aware existed. Most importantly, the ongoing service from the providers that they recommended has been cost effective and consistent.
Notwithstanding my comments above, not everything works perfectly every time. And, very often, the problem will arise due to a change that it appeared had to be made. Then things break down and have to be fixed. In our case, a year ago we had some e-mail problems that had us extremely concerned and they taxed our and ARG’s patience and technical capabilitites. But they stuck with it and helped us trace the source of the problem and helped us get it fixed even though the ultimate problem we learned was caused by an action we initiated and was outside of the services that we had purchased from ARG.
It is rare that you can find a company that works with you so completely. To help you solve problems arising from services that you have purchased from a company is expected and is necessary customer service. To go beyond that and help one solve problems that arise outside of services that have been purchased and to do so willingly, unreservedly, and without additional charges for hte assistance is truly beyond any reasonable expectations.
We very much appreciate the assistance that has been provided to our firm.”