“For managers and administrators such as myself, one of the biggest challenges in business is incorporating new technology into busy, high functioning offices. When I decided to replace our multi office phone system, I knew it would be a difficult undertaking in many ways, but I was totally unprepared for how daunting the process would be. Just finding the time to coordinate between vendors and create a timeline for implementation is a challenge, and when there are potential problems, it can be totally overwhelming. Initially, I did not even understand what ARG does or how they could fit into this process but I quickly learned how important they were to become!
ARG fully coordinated the project, communicated with the vendors, arranged for the implementation of equipment and turnover, and followed up on each and every detail. Additionally, when we encountered issues with connectivity, installation and faulty equipment, they were on task every second. At ARG, the supportive staff knew immediately how to properly escalate my calls, and always routed me to the appropriate technician or consultant. They communicated with the vendors directly and ARG was able to do testing and isolate the problems and quickly arrive at solutions. At one point, after multiple techs from (carrier) had been dispatched unsuccessfully to one of my sites, a representative from ARG personally went to see if he could determine what was causing a problem we were having. Not only did he isolate the problem; he was able to repair it.
The level of commitment, the standards of excellence, the knowledge base and the delivery of service at ARG is beyond exemplary. I fully recommend them without hesitation or reservation to any company who is considering their services.”