“I just wanted to send out a message to thank ARG and commend you for the level of expertise and support I’ve received recently from your people. With ARG’s assistance, we’ve just completed an upgrade from four T1 lines to a 20Mb fiber circuit and I couldn’t be happier with the service I’ve received from ARG.
Let me do this chronologically:
1) From the beginning, Lew Branning has been extremely informative, keeping me apprised at every step of the order process, and very quick to respond when I had any questions or concerns.
2) When, last week, we experienced a total outage due to a premature change to our circuit made by (carrier), your front-line support people (Susan & Kym) were immediately on it. Later, Kristine Pallatucci went above and beyond to help me first confirm that our issue was not internal, then continue communicating with (carrier) until the issue was diagnosed and resolved on a day when I wasn’t able to be in the office for the first half of the issue’s duration.
3) This morning, the day of the actual event, may have seen the quickest cutover on record. As the sole IT support person for a company of sixty employees, I have many hats to wear and do not have the router-level expertise necessary to be comfortable making the necessary router changes to complete our end of the cutover in a timely manner. Again, Kristine donned her fetching red cape and the “S” emblem on her shirt and completed our end of the change. Without her expertise and inside knowledge of the technicians on GC’s side, the change could have taken far longer and been the cause of much hair-loss here at Cernium.
It is this level of support and care that has saved Cernium much downtime and ill-spent money in the past. It is also what has made Cernium a happy client of ARG for the past several years, and what makes me happy to recommend ARG to my colleagues in the IT business.”