“We were introduced to ARG through Tom Davies at Easterseals National Office. When we determined that we needed to seek out alternatives to our then-current MSP, ARG provided a level of knowledge and expertise in the process that we did not have internally.
Since selecting and onboarding a new MSP, we are grateful that ARG has continued to be by our side as a true partner and not just a resource. Although we have experienced challenges with the MSP, Adrienne and Kelly have been incredible. They serve as sounding boards, as advocates, and as members of the Easterseals South Florida team. They have made themselves available for every call with the MSP and have stepped in when things have not gone as well as we had hoped. They consistently place themselves in our shoes, seeing our perspective and understanding our needs and concerns. Adrienne and Kelly have not once given the impression that they are anything other than our representatives and are seeking the best possible outcome for Easterseals South Florida. They bring a calm, professional approach to sometimes difficult encounters with the MSP. They are knowledgeable, transparent, and open.
Easterseals South Florida could not have asked for better partners to support us.”