Generated by All in One SEO Pro v5.0.0.1, this is an llms.txt file, used by LLMs to index the site. # ARG, Inc IT Clarity ## Sitemaps - [XML Sitemap](https://myarg.com/sitemap.xml): Contains all public & indexable URLs for this website. ## Posts - [When “good enough” Stopped Being Safe](https://myarg.com/insights/when-good-enough-stopped-being-safe/) - No one flags the phone system as the biggest risk in the business. At an independent diagnostic imaging and outpatient care network, it had worked for years. Calls came in, patients were scheduled, and the system stayed out of the way. That sense of stability made it easy to assume it would continue. The shift - [ARG President James Larsen Joins TCSP Board of Directors](https://myarg.com/insights/arg-president-james-larsen-joins-tcsp-board-of-directors/) - ARG is pleased to share that James Larsen, President, has been appointed to the board of directors of the Technology Channel Sales Professionals (TCSP), the only nonprofit association dedicated to ensuring the prosperity and future of telecom and IT agents. TCSP serves as an independent advocate for the technology advisor channel, representing agents’ interests in - [Cyber-Securing Financial Futures](https://myarg.com/insights/cyber-securing-financial-futures/) - Client A multi-employer pension fund trusted by thousands of employers to provide retirement, disability, and death benefits to hundreds of thousands of people. Challenge Facing organizational and internal system changes and cloud migration, the client turned to ARG to build out a more formal cybersecurity program. Given the large volume of personal and financial information - [ARG Highlights Managing Partner Frank Lusko, Expanding Advisory Depth Across Managed Services, Cloud, and Cybersecurity](https://myarg.com/insights/arg-highlights-managing-partner-frank-lusko-expanding-advisory-depth-across-managed-services-cloud-and-cybersecurity/) - Since Partnering with ARG Earlier This Year, Lusko Has Brought Enterprise-Level Advisory Depth to Some of the Most Complex IT Decisions Organizations Face Today McLEAN, VA — ARG, Inc., a leading technology advisory firm, highlights the addition of Frank Lusko, who partnered with the firm in February as Managing Partner. Lusko brings more than 35 - [I Scream, You Scream, We All Scream for Ice Cream](https://myarg.com/insights/i-scream-you-scream-we-all-scream-for-ice-cream/) - My younger sister, Kara Sordi Semon, has worked for ARG for years. She shared the $35 with us and included the "Magnify Kindness" letter. As a 30-year veteran public education teacher, I applaud your efforts to magnify kindness, as I firmly believe we must be the change we want to see in the world. Compassion - [Industry Veteran Alexander Moore Joins ARG, Inc. as Vice President of Corporate Development and FP&A to Drive Strategic M&A Growth](https://myarg.com/insights/industry-veteran-alexander-moore-joins-arg-inc-as-vice-president-of-corporate-development-and-fpa-to-drive-strategic-ma-growth/) - MCLEAN, Va. — ARG, Inc. announced today that Alexander Moore has joined the team as Vice President of Corporate Development and FP&A. Moore brings nearly a decade of investment banking expertise and deep knowledge of the Trusted Advisor Channel, experience that will help ARG continue to execute strategic acquisitions following recent backing from Bear Creek, - [ARG, Inc. Welcomes Industry Veteran Brett Pavitt as Managing Partner](https://myarg.com/insights/arg-inc-welcomes-industry-veteran-brett-pavitt-as-managing-partner/) - 20+ Year Enterprise Technology Expert Reinforces ARG's National Growth Strategy McLean, VA – ARG, Inc., a leading IT solutions provider, today announced that Brett Pavitt has partnered with the firm. Pavitt joins the leadership team as Managing Partner, bringing more than two decades of proven success solving complex technology challenges for enterprise clients across multiple - [Improving CX for Cape Air with a feature-rich contact center and phone system - ARG, Inc](https://myarg.com/insights/cape-air-soars-with-a-feature-rich-contact-center-and-phone-system/) - Since its first flight between Boston and Provincetown in 1989, Cape Air has provided year-round service to destinations worldwide. The airline serves 36 destinations across the Northeast, the Midwest, Eastern Montana, Puerto Rico, the U.S. Virgin Islands, and the British Virgin Islands. 90% Reduction in duplicate calls 600 Calls per day handled seamlessly :30 System - [ARG Launches New Market Insights on Cybersecurity](https://myarg.com/insights/arg-launches-new-market-insights-on-cybersecurity/) - Investing in preventative measures is crucial to avoid the catastrophic consequences of cyberattacks, which are becoming increasingly lucrative worldwide. ARG’s new report provides guidance to businesses facing the challenge of cutting expenses while mitigating the rising cost of a data breach. McLean, Va., August 9, 2023 – Expanding on its growing portfolio of exclusive market insights - [ARG Sees Writing on the UCaaS Wall](https://myarg.com/insights/arg-sees-writing-on-the-ucaas-wall/) - Earlier this summer, ARG was named one of the world’s premier managed service providers by Channel Futures MSP 501. In conclusion of last week’s Channel Partners conference held in Washington DC, Channel Futures hosted an MSP 501 award ceremony where ARG was recognized as a finalist for “MSP of the Year”. ARG’s Chief Revenue Officer, Mike Shonholz, - [Cybersecurity Market Insights & Decision Guide](https://myarg.com/insights/cybersecurity-market-insights-decision-guide/) - Cyberattacks are inevitable. Your response in the first few hours will greatly impact your business. This guide will provide valuable insights into the experiences of over 4,000 ARG clients, the current cybersecurity market, and what your business needs to do to minimize risk. Don’t miss the information you need to protect your organization against threats. - [AI-Enabled Communications Market Insights & Decision Guide](https://myarg.com/insights/ai-enabled-communications-market-insights-decision-guide/) - Learn how to use AI to improve revenue, client experience, and productivity in ARG’s new AI-Enabled Communications Market Insights & Decision Guide! Inside, you’ll find client insights and use cases solving for challenges ranging from data continuity and compliance to revenue loss and churn to efficiency and productivity. Don’t miss this opportunity to leverage AI - [Cost Optimization Market Insights & Decision Guide](https://myarg.com/insights/cost-optimization-market-insights-decision-guide/) - In the face of expensive capital, most of our clients are focused on attacking technical debt and implementing cutting-edge technology to drive more efficient operations. Find more money in your budget with our Cost Optimization Market Insights & Decision Guide! Download the free guide today. - [Locking the Digital Door: Top Cybersecurity Priorities for 2025](https://myarg.com/insights/locking-the-digital-door-top-cybersecurity-priorities-for-2025/) - This week, a Chinese hacking campaign impacted eight U.S. telecom firms and numerous countries, raising concerns about the security of text messaging. While China knowing your child’s soccer schedule might not worry you, this incident underscores key cybersecurity priorities: Maintain good hygiene: Regular backups and prompt software updates are essential to fix security flaws and protect - [ARG Introduces Market Insights on AI-Enabled Communications](https://myarg.com/insights/arg-introduces-market-insights-on-ai-enabled-communications/) - New report highlights the evolution of the communications platform and how generative AI and machine learning can provide businesses with a competitive advantage. McLean, Va., July 9, 2024 – Expanding on its growing portfolio of exclusive market insights and decision guides, ARG announced the availability of the AI-Enabled Communications Market Insights & Decision Guide, a comprehensive report based on - [Rolling Out AI Smartly in the Contact Center: The Key to Real ROI](https://myarg.com/insights/rolling-out-ai-smartly-in-the-contact-center-the-key-to-real-roi/) - Artificial Intelligence (AI) is fundamentally reshaping how contact centers operate, but there’s a big difference between implementing AI and implementing it effectively. Too many organizations rush to check the AI box without a clear strategy to realize return on investment (ROI) or achieve the specific business outcomes they’re targeting. The companies succeeding right now are the - [The Fastest Way to Make AI Work for You](https://myarg.com/insights/the-fastest-way-to-make-ai-work-for-you/) - find out how ai can create more time in your day. - [How AI Is Changing the Way We Communicate Around the World](https://myarg.com/insights/how-ai-is-changing-the-way-we-communicate-around-the-world/) - In today’s connected world, communicating across languages and accents is more critical than ever. Thanks to advances in Artificial Intelligence (AI), conversations are becoming more transparent and easier, no matter where you are or who you’re talking to. Cutting Out Background Noise Have you ever struggled to hear someone because of noisy surroundings? AI-powered noise cancellation - [Mitigating Spam Risk: The Anatomy of a Community Caller ID Pool for Contact Centers](https://myarg.com/insights/mitigating-spam-risk-the-anatomy-of-a-community-caller-id-pool-for-contact-centers/) - Community CallerID is an innovative service providing a dynamic pool of local phone numbers for users. This service streamlines campaign creation, ensures SPAM-free communication, and integrates seamlessly with existing telephony systems, enhancing the efficiency and effectiveness of outbound engagement activities. Provisioning and Assignment When a user creates a new campaign and loads records, either manually - [Protect Your Brand and Increase Answer Rates with Branded Caller ID](https://myarg.com/insights/protect-your-brand-and-increase-answer-rates-with-branded-caller-id/) - Creating a good customer experience starts with successfully connecting with your customers. With robocalls and spam calls growing at over 30% YOY, 79% of unknown calls go unanswered and 94% of customers believe unidentified calls may be fraudulent. With STIR/SHAKEN, many clients are finding their calls showing up as SPAM RISK due to spoofing and other - [Adapt or Die: The CX Impact of the API Economy - ARG, Inc](https://myarg.com/insights/adapt-or-die-the-cx-impact-of-the-api-economy-arg-inc/) - Your business phone system can work seamlessly with many of the cloud-based business applications you already use…. What’s next? Application Programming Interfaces (APIs) aren’t new, but the ability for systems to communicate seamlessly has had a huge impact on Unified Communications over the past 24 months. Traditional Unified Communications as a Service (UCaaS) solutions are almost legacy - [Defending a Defense Contractor with a Compliant Solution](https://myarg.com/insights/defending-a-defense-contractor-with-a-compliant-solution/) - Consolidating Unified Communications Tools into a Secure, Compliant, Single Pane of Glass. Client Profile A national privately-held consulting company with over 200 staff dedicated to solving challenging problems in national defense. Previous State Avaya on-premises PBX; Verizon PRI’s; numerous collaboration & messaging tools (including Microsoft Teams, Slack, GoToMeeting, WebEx, and Jira). Key Critical Requirements NIST - [FedRAMP-Compliant UC Solution Delivers Simplicity, Scalability, and Savings](https://myarg.com/insights/fedramp-compliant-uc-solution-delivers-simplicity-scalability-and-savings/) - Client Profile A Top 10 Federal Defense Contractor with over 20,000 employees. Previous State The client was managing a complex environment with large Avaya and Cisco infrastructure footprints for PBX and Contact Center. They utilized multiple SIP carriers and numerous collaboration tools, including Microsoft Skype for Business, Microsoft Teams, and Cisco WebEx. Need for Change - [Mobile Medical Provider Ensures Seamless, Secure Imaging Services](https://myarg.com/insights/mobile-medical-provider-ensures-seamless-secure-imaging-services/) - learn how arg helped this mobile medical provider enhance the security, connectivity, and efficiency of its mobile healthcare fleets. - [Premier Fortune 500® Technology Company Saves 30% on IT](https://myarg.com/insights/premier-fortune-500-technology-company-saves-30-on-it/) - Summary ARG assisted a $13 billion in revenue technology and consulting company reduce its IT spend by 30%. The project is a case study in clearly defined goals and consistent communication leading to a true partnership. Acquisitions create turmoil in IT organizations. Establishing accurate inventory, assessing future needs, and driving reductions in services to meet - [Simplicity, Scalability, & Savings](https://myarg.com/insights/simplicity-scalability-savings/) - Client A Top 10 Federal Defense Contractor with over 20,000 employees. The enterprise had grown through several acquisitions of organizations utilizing different IT solutions. This resulted in managing a complex environment with multiple SIP carriers, large Avaya and Cisco infrastructure footprints for PBX, and Contact Center with voice, messaging, and a collaboration environment comprised of - [Streamlining Multi-Site Healthcare Operations with Secure, Compliant Connectivity](https://myarg.com/insights/streamlining-multi-site-healthcare-operations-with-secure-compliant-connectivity/) - The Challenge The client, operating over 400 mental health clinics nationwide, faced mounting operational complexity that threatened both efficiency and compliance. Managing over 100 different carrier invoices created administrative burden, while inconsistent infrastructure across sites increased HIPAA compliance risks and cybersecurity vulnerabilities. With patient trust and regulatory compliance at stake, they needed a transformation that - [A Roadmap to CMMC 2.0](https://myarg.com/insights/a-roadmap-to-cmmc-2-0/) - Client A government contracting firm with over 1,000 employees focused on delivering mission-critical IT and healthcare technologies to state, local, and federal government agencies. Challenge The client turned to ARG to replace their IT and cybersecurity support organizations to improve end-user quality of service. The incumbent providers’ end-user support included long lead times and did - [Securing PHI and Meeting Compliance Needs in the Cloud for AbsoluteCare](https://myarg.com/insights/securing-phi-and-meeting-compliance-needs-in-the-cloud-for-absolutecare/) - client bio absolutecare is a leading healthcare provider that focuses on providing comprehensive and preventative care to the most vulnerable populations in the united states. since 2000, absolutecare has enabled the treatment of thousands of chronicall... - [Securing More Donations Through Risk Reduction](https://myarg.com/insights/the-correlation-between-cybersecurity-and-donations-for-philanthropic-organizations/) - Client A large philanthropic organization with over 250 staff and over $150M in revenue. Challenge The client turned to ARG for help improving their Security Risk Mitigation Plan to maintain the organization’s reputation. There were several aspects to this initiative, but the highest priority was to gain confidence that critical data hosted with third-party vendors - [From Plateau to Platform: How Dave Kuchar Found a Second Chapter Through ARG ](https://myarg.com/insights/from-plateau-to-platform-how-dave-kuchar-found-a-second-chapter-through-arg/) - When Success Starts to Feel Like a Ceiling At 45, Dave Kuchar had achieved the kind of professional stability many spend their entire careers chasing. With a strong reputation and a roster of loyal clients built over years in the telecom channel, his career appeared from the outside to be a finished success story. Internally, however, Dave recognized - [Shoring Up Security and Simplifying Policy](https://myarg.com/insights/shoring-up-security-and-simplifying-policy/) - learn how this law firm broke free from non-value-added it responsibilities while improving redundancy and security posture, all without breaking the bank. - [A Simple Act of Kindness at Aldi](https://myarg.com/insights/a-simple-act-of-kindness-at-aldi/) - The weekend rush at Aldi was in full swing, and I found myself trapped in a line that seemed to stretch halfway across the store. After shuffling forward for what felt like an eternity—about ten minutes—I was finally within sight of freedom when everything came to a sudden halt. The woman ahead of me stood - [Betting on Yourself: How Adam Carreno Found Scale Through ARG  ](https://myarg.com/insights/betting-on-yourself/) - See how Adam Carreno scaled with ARG, gaining expert support, operational structure, and confidence to grow independently. - [From Founder to Platform Leader ](https://myarg.com/insights/from-founder-to-platform-leader/) - Why Sue Messner Brought GNS to ARG — and What Happened Next The High-Stakes Catalyst After nearly 30 years building Global Network Services, Sue Messner found herself in a place familiar to many successful founders: the business was strong, clients were loyal, and the team was capable — but the market had moved. What started as network and - [Raise the Roof and Lower Costs with a “Shingle” Provider](https://myarg.com/insights/raise-the-roof-and-lower-costs-with-a-shingle-provider/) - Client Largest publicly held roofing and building supply company with over 600 locations across the US and Canada. Challenge A robust acquisition strategy resulted in the client managing a complex environment comprising a hodgepodge of inconsistent products, bandwidth, and services from almost 90 providers. Vendor management was fragmented, time-consuming, and challenging. The limited internal resources were inefficient, with no ability - [ARG Celebrates Managing Partner Troy Coleman’s Exceptional Two-Year Growth in Global Enterprise Technology Practice](https://myarg.com/insights/arg-celebrates-managing-partner-troy-colemans-exceptional-two-year-growth-in-global-enterprise-technology-practice/) - 15-Year Industry Veteran Leverages ARG's ARGenius Platform to Deliver Unprecedented Client Value Across AI/ML, Cybersecurity, and Cloud Solutions MCLEAN, Va., Oct. 28, 2025 /PRNewswire-PRWeb/ — ARG today announced the remarkable two-year milestone success of Managing Partner Troy Coleman, whose enterprise practice has achieved exceptional growth through strategic technology transformations that deliver significant bottom-line impact for clients across healthcare, hospitality, - [ARG Celebrates Two-Year Success of Managing Partner Jason Hart](https://myarg.com/insights/arg-celebrates-two-year-success-of-managing-partner-jason-hart/) - Technology veteran leverages ARG's platform, engagement methodology, and expert resources to deliver measurable ROI for enterprise clients across multiple technology verticals MCLEAN, Va., Nov. 12, 2025 /PRNewswire-PRWeb/ — Marking the two-year anniversary of Jason Hart‘s partnership with ARG, the leading technology consultancy, today announced the remarkable success Hart has achieved in building his business practice, leading comprehensive digital transformation - [ARG Achieves Major Milestone: 95% of Workforce Now AI Foundationally Certified](https://myarg.com/insights/arg-achieves-major-milestone-95-of-workforce-now-ai-foundationally-certified/) - Technology advisor firm demonstrates industry leadership through comprehensive AI training initiative MCLEAN, Va., Jan. 20, 2026 /PRNewswire-PRWeb/ — ARG, a leading technology advisory firm, today announced that 95% of its employees have achieved AI Foundational certification, marking a significant milestone in the company’s seven-year AI transformation journey. This achievement underscores ARG’s commitment to equipping its entire workforce - [AI Readiness Starts With Data: Why Getting Ready Now Creates Tomorrow’s Winners](https://myarg.com/insights/ai-readiness-starts-with-data-why-getting-ready-now-creates-tomorrows-winners/) - Every company feels the pressure to “do something with AI” right now. Budgets are growing, vendors are launching new AI features nonstop, and it can be hard to know where to even begin. Under all that noise, one simple reality stands out: the companies that will win with AI are the ones getting their data - [ARG and Bear Creek Partners Announce Strategic Growth Investment to Accelerate Expansion and Deepen Client Impact](https://myarg.com/insights/arg-and-bear-creek-partners-announce-strategic-growth-investment-to-accelerate-expansion-and-deepen-client-impact/) - MCLEAN, Va., Feb. 23, 2026 /PRNewswire-PRWeb/ — ARG, a leading technology advisory and consulting firm focused on helping organizations make thoughtful, well-informed technology decisions, today announced a strategic growth investment from Bear Creek Partners, a private investment firm focused on partnering with family and founder-owned, growth-oriented businesses to support long-term value creation. The partnership represents a significant - [ARG Promotes Stephen Murphy to Vice President of Data Analytics and AI Enablement](https://myarg.com/insights/arg-promotes-stephen-murphy-to-vice-president-of-data-analytics-and-ai-enablement/) - Technology Advisory Firm Continues Artificial Intelligence (AI) Leadership and Investment MCLEAN, Va., Oct. 14, 2025 /PRNewswire-PRWeb/ — ARG, a leading technology advisory firm specializing in digital transformation, has promoted Stephen Murphy to Vice President of Data Analytics and AI Enablement, reinforcing the company’s commitment to delivering AI-powered insights to clients. The promotion follows ARG President James Larsen’s featured - [ARG Delivers Client Advantage Through Strategic Leadership on Technology Provider Advisory Boards](https://myarg.com/insights/arg-delivers-client-advantage-through-strategic-leadership-on-technology-provider-advisory-boards/) - ARG strengthens client advantage through active roles on leading technology provider advisory boards, shaping future innovations and ensuring early access to transformative solutions. MCLEAN, Va., Nov. 4, 2025 /PRNewswire-PRWeb/ — ARG, Inc., a leading technology consulting firm, is delivering differentiated value to clients through strategic participation on advisory boards of the industry’s most influential technology providers. Consistently selected - [Eleven Years of Excellence: ARG Earns 11th Washington Post Top Workplaces Award](https://myarg.com/insights/eleven-years-of-excellence-arg-earns-11th-washington-post-top-workplaces-award/) - In the ever-evolving landscape of business excellence, consistency speaks volumes. Today, we’re proud to announce that ARG has been named one of The Washington Post’s Top Workplaces for the 11th time – a milestone that reflects our unwavering commitment to cultivating a workplace where people thrive. What It Takes to Be a Top Workplace—Eleven Times - [Serving the Service Industry](https://myarg.com/insights/serving-the-service-industry/) - This waitress was working at a restaurant in the las vegas international airport. that’s a tough job. she did her job very well, with a wonderful smile and a great attitude. i left her with a hefty tip thanks to [the rak] funds given at our channel part... - [ARG & TeleStrategy Join Forces](https://myarg.com/insights/telestrategy/) - Association Resource Group, Inc. (ARG) and TeleStrategy, LLC, have completed their corporate integration and are now supporting clients as ARG. The integration combines ARG’s full-service technology consultancy and brokerage with TeleStrategy’s technology consulting practice and telecommunications managed services practice. The combination enhances the portfolio of expertise for former TeleStrategy clients to include cloud and security - [GNS Experiences Growth and Success Following its Acquisition by ARG](https://myarg.com/insights/gns-experiences-growth-and-success-following-its-acquisition-by-arg/) - Leveraging ARG’s industry-leading consulting methodology, GNS expanded its product offerings and adopted a more consistent approach, enabling it to improve the customer experience. McLean, Va., July 31, 2023 – Florida-based Global Network Services (GNS), an IT services agent primarily focused on providing voice and networking services to businesses located throughout North America, believes its recent acquisition - [ARG Welcomes Troy Coleman as a Managing Partner](https://myarg.com/insights/arg-welcomes-troy-coleman-as-a-managing-partner/) - Coleman is an experienced IT consultant with a proven track record in elevating customer experience. McLean, Va., September 14, 2023 – ARG announced today that Troy Coleman joined the company as a Managing Partner. Bringing more than 15 years of experience in the IT industry to this role, Coleman has a demonstrated ability to streamline enterprise technology deployments - [ARG Top Performers Recognized as Best Technology Advisors in the Agent Channel](https://myarg.com/insights/arg-top-performers-recognized-as-best-technology-advisors-in-the-agent-channel/) - Kelly Ahmed, Sue Messner, and Gary Ward named most important, influential, and impactful technology advisors/agents in the channel. This week, ARG was proud to have 3 of our top performers honored in the 2024 Channel Futures Technology Advisor 101, an honor that shines a spotlight on the very best technology consultants in the agent channel. - [ARG Named a Top Workplace for 10th Year](https://myarg.com/insights/arg-named-a-top-workplace-for-10th-year/) - Firm ranked among the Top Washington-Area Workplaces in 2024 by The Washington Post McLean, Va., June 21, 2024 – ARG, Inc. has been named one of The Washington Post’s 2024 Top Workplaces in the Washington, D.C. area for the tenth time. Selection is based solely on employee feedback gathered through an anonymous third-party survey administered by research - [ARG Named a Top Workplace for 11th Year](https://myarg.com/insights/arg-named-a-top-workplace-for-11th-year/) - Firm ranked among the Top Washington-Area Workplaces in 2025 by The Washington Post McLean, Va., June 19, 2025 – ARG, Inc., a leading technology advisor known for simplifying complex IT decisions, announced today it has been recognized as one of The Washington Post’s 2025 Top Workplaces. This marks the 11th time ARG has received this distinction—an honor - [ARG Launches Market Insights on Cost Optimization in IT Spending](https://myarg.com/insights/arg-launches-market-insights-on-cost-optimization-in-it-spending/) - New report highlights common challenges that hamper profitability and explores how organizations can align IT investments with desired business outcomes. McLean, Va., January 24, 2024 – Expanding on its growing portfolio of exclusive market insights and decision guides, ARG announced the availability of the Cost Optimization Market Insights & Decision Guide. Created in partnership with Nitel and Tangoe, the report identifies factors - [ARG Accelerates Client Success with the Addition of Bill Franklin](https://myarg.com/insights/arg-accelerates-client-success-with-the-addition-of-bill-franklin/) - McLean, Va., November 18, 2024 – ARG, Inc. has retained top solution engineer Bill Franklin to deliver additional enterprise resources to accelerate their client’s success. Bill joins Virginia-based ARG as a Senior Solutions Architect and will lead solution engineering for managed IT, cloud, and security. Franklin has worked at and with some of the strongest and most recognizable technology - [ARG Expands Geographic Reach with Acquisition of Florida-based Global Network Services](https://myarg.com/insights/arg-expands-geographic-reach-with-acquisition-of-florida-based-global-network-services/) - Client-focused: IT services agent aligns with ARG due to mutual commitment to prioritizing the client experience; its growth mindset, resources, broad solutions portfolio, and industry-leading consulting methodology. McLean, Va., October 18, 2022 – ARG today announced that it is expanding its geographic reach with the acquisition of Florida-based Global NetworkServices (GNS), an IT services agent primarily - [ARG Recognized as a Best Place to Work in Virginia for the 11th Time](https://myarg.com/insights/arg-recognized-as-a-best-place-to-work-in-virginia-for-the-11th-time/) - McLean, Va., February 3, 2025 – ARG, Inc. (Association Resource Group, Inc.), a leading technology consulting firm delivering a robust data intelligence platform for IT procurement and management, is proud to announce that it has been named one of the “2025 Best Places to Work in Virginia”. The award recognizes the organization’s exceptional workplace culture, employee satisfaction, - [Podcast: Coffee with Craig and James Episode 126](https://myarg.com/insights/podcast-coffee-with-craig-and-james-episode-126/) - The team from channel partner ARG talks acquisitions and offers advice for their peers. In this edition of the Coffee with Craig and James podcast, we get the inside scoop from the guys at technology advisor ARG*. ARG chief revenue officer Mike Shonholz and chief engagement officer Steve Kopp have seen a lot in their years of experience in the industry. - [Taking Your 5G Phone out of the Country? Do this First!](https://myarg.com/insights/taking-your-new-5g-phone-international/) - Everything you need to know to travel internationally with a 5G phone. Spring has sprung and travel is opening up but a large percentage of countries do not have 5G. As you plan that business trip or go on vacation, your international plan may do you no good unless you turn off 5G. With that - [Planning for the Long Term](https://myarg.com/insights/planning-for-the-long-term/) - Client A large healthcare software company. Challenge The client needed to scale more efficiently. They were in acquisition mode and had a small team running mission-critical database applications. Solution Outsourcing allowed them to augment their staff to provide 24×7 support with deep database expertise without hiring. Results As they acquire companies, they quickly implement the - [Not so Random Act of Kindness](https://myarg.com/insights/not-so-random-act-of-kindness-e-lord/) - It was more intentional than random, but here goes. I’ve been in touch with Alternative House since we redid their technology to keep them from missing calls from kids in crisis. I just finished their bill review and thought I’d ask if I could help brighten the holidays for some of the kids they support. Aside from - [Kindness Matters](https://myarg.com/insights/kindness-matters-k-lacy/) - A few months back there was a guy working the corner and I rolled down my window, waved him over and I gave him a $20 and asked him to do something nice for himself today and then pass it on. He jumped for joy and literally danced on the median. I watched him in - [Kindness is Contagious](https://myarg.com/insights/kindness-is-contagious/) - This is not much however it meant a lot to me. I was at the grocery store and had a cart with a fair amount of goods. There was a gentleman behind me with 5 items, so I let him go first. Then there was one with only one item so I let him go - [Kindness & Appreciation](https://myarg.com/insights/kindness-appreciation-for-our-military/) - I got my 8-year-old involved in the mix here and he’s been looking for an opportunity and this weekend he found it. We were at Potbelly for lunch with his travel soccer team between tourney games this weekend and there were 2 servicemen in line in front of us. Matthew wanted to accomplish “two birds” - [Helping out the Tooth Fairy](https://myarg.com/insights/helping-out-the-tooth-fairy/) - When I left you all [at CP Expo], I was walking back to the Venetian, and I noticed a crowd of four or five people searching for something on the ground outside of a shop just past the Starbucks. A little girl had just lost her tooth. The tooth had fallen on the floor, so the - [Filling Tanks and Little Free Pantries](https://myarg.com/insights/filling-tanks-and-little-free-pantries/) - we had a blast shopping and filling free pantries around our area with the folks from retarus and expedient as our random act of kindness. sunshine and good vibes all around! you can find more about little free pantries here: https://www.littlefreepantr... - [Fighting Food Insecurity with Kindness](https://myarg.com/insights/fighting-food-insecurity-with-kindness/) - food insecurity is a big issue in my community and the little free pantry at my boys' elementary school gets a lot of traffic. i bought cases of pantry staples, and the boys and i loaded up the car to fill up the pantry this weekend. we stocked it full ... - [Engineering Kindness](https://myarg.com/insights/engineering-kindness/) - here is what our engineers got up to on rak day. matt and i pooled together some money to add to rak funds and ended up with $140.00. we drove into sterling, va, looking for a rak opportunity, and ended up in the sterling blvd shopping center. matt imme... - [Delivering Kindness to Children’s National](https://myarg.com/insights/delivering-kindness-to-childrens-national/) - one of our team members spent time at children's national with his sister when he was younger, so the consulting team decided to focus our rak on them. we reached out and they had some great suggestions on what they could use. we made bags for younger k... - [Christmas Kindness](https://myarg.com/insights/christmas-kindness/) - i won a $25 gift card while at the office and in true arg fashion was encouraged to perform a random act of kindness. i thought that was a great idea and a core part of the spirit that makes arg such a great team. last week a friend, mr. chandler daye, ... - [Kindness for Kids](https://myarg.com/insights/childrens-hospital-kindness-for-kids/) - it wasn't exactly random, but we went shopping for dr. bear's closet at children's national hospital. we checked out their wishlist in advance. my kids love lego, and i've seen firsthand how getting a new set can brighten a dark day and provide hours of... - [Cashing in Kindness](https://myarg.com/insights/cashing-in-kindness/) - while i was in the grocery store, i noticed saw two kids at the coin machine eagerly counting a backpack full of pennies. when they finished, they had $44, which i matched. the excitement on their faces was priceless! - stephanie - [Brewing up some Kindness in Kansas](https://myarg.com/insights/brewing-up-some-kindness-in-kansas/) - i went to the local liquor store to buy some wine and i saw a man walk by in scrubs. i thought he would be a perfect person to surprise with a random act of kindness. i approached him and explained the partnership between pgi and arg, saying that we wou... - [Being Kind to the People We See Every Day](https://myarg.com/insights/being-kind-to-the-people-we-see-every-day/) - my random acts of kindness (raks) are about the people i see every day – my first envelope went to lady at my grocery store that stands outside everyday and cleans the carts when they are returned. she deserves a rak as she is cheerful and happy to be a... - [Bags of Kindness](https://myarg.com/insights/bags-of-kindness/) - I wanted to share the care bags for the homeless I’ve put together. I went to the store and got basic health items, plus some extras. I put these together in a bag and tuck in bottles of water. They are perfect for the homeless in my area, something that is very prevalent where I - [A Note from a Recipient](https://myarg.com/insights/a-note-from-a-recipient/) - Hi, My name is Charlotte. My son and I are going through a hard time at the moment. We are living in a Walmart parking lot with our belongings in a shopping cart. We were sitting on a buggy, and a lovely woman pulled up. She asked if we needed anything and handed us an - [A Little Extra Kindness for a Friend in Need](https://myarg.com/insights/a-little-extra-kindness-for-a-friend-in-need/) - i have a friend who has very aggressive breast cancer. she is trying to play it cool by not asking for any help, never complaining, and keeping it all together for her 12-year-old son. recently she found out she needs to have a palette transfusion, whic... - [Small-but-Mighty IT Strategy Yields Substantial Results for Large Nonprofit](https://myarg.com/insights/small-but-mighty-it-strategy-yields-substantial-results-for-large-nonprofit/) - During an assessment by an outside consultant, IT leadership at a large regional nonprofit was found lacking. The leadership deficit caused excessive costs, delays in delivering hardware, software, and data access to new and reassigned employees, and absent or partial documentation of key IT processes and architecture. This negatively impacted application management, infrastructure management, and - [Big Mobility Savings for Any Client - ARG, Inc](https://myarg.com/insights/13200-the-proof-is-in-the-savings/) - at arg we are often faced with the question, “what can you do for me?” we pride ourselves in helping companies, big or small, get the most bang for their buck while investing in the best, unique technology solution for their business. - [Kicks to Kick off Kindness](https://myarg.com/insights/kicks-to-kick-off-kindness/) - Kara called me on Jan 14th and said that ARG would like to make me an offer to join the team. Of course I was overjoyed and purely ecstatic. To count my blessings and say thanks, I made the personal commitment to myself that I would try to do one good deed a month whether it - [RAKing in the toys!](https://myarg.com/insights/raking-in-the-toys/) - I was in the toy section of the store this weekend getting my niece a present, and I stumbled across some sales on toys, and thinking about how blessed I was as a kid to receive cool toys when we went through some hard times, I filled up a cart with some of the neatest - [Team ARG Random Acts of Kindness-Another Run](https://myarg.com/insights/team-arg-random-acts-of-kindness-another-run/) - A special thanks to Wendy, Mark Oden, Meredith, Mike, Kristen, Cassie and Kelly! May the love and generosity you showed to strangers come back to you over and over again. I spent every penny collected on the last drop off we will do for now. Thanks to those of you who reached out to help. I promise - [Raking in Kindness](https://myarg.com/insights/raking-in-kindness/) - “We have a neighbor around the corner from us who is in his mid-sixties and has fallen on difficult times. He’s in-between jobs and working with AARP on doing a resume refresh as well as MS Office training to help make him a better job candidate. When things are particularly challenging he does odd jobs - [RAK in ATL](https://myarg.com/insights/rak-in-atl/) - Our ARG Atlanta Volunteers came together on an icy cold Wednesday to sort, pack, and distribute food directly to patients at the Grady Asa G. Yancey Health Center. The team was thrilled to get together to help reduce food insecurity in their community and positively impact the health of Grady patients and their families by - [Random Store Kindness!](https://myarg.com/insights/kindness-in-kansas/) - I conducted my last two random acts of kindness while working on my project with ARG . I went to the grocery store on a Friday night to grab a few items. I first spotted a couple when I walked in and thought it would be nice to brighten their evening since the weather had - [RAKing the food pantry in McLean](https://myarg.com/insights/raking-the-food-pantry-in-mclean/) - For our Random Acts of Kindness Day, our group delivered some much-needed items to McLean Baptist Church’s Share of Mclean Food Pantry https://www.shareofmclean.org/. Their organization is 50 years old and their website has great detail about their services. We were met by Erica who gave us an overview of their services along with a tour of - [Playground Kindness](https://myarg.com/insights/playground-kindness/) - We were inspired by one of the original RAK ideas from way back. We went to Walmart and bought soccer balls, basketballs, kickballs, matchbox cars, and sandbox toys. We delivered the items to a few playgrounds in lower-income neighborhoods. Luckily, it was a cloudy school day and there weren’t many kids around so it didn’t - [Clean and Shiny - ARG, Inc](https://myarg.com/insights/clean-and-shiny-arg-inc/) - our group gathered a ton of quarters and hit some laundromats. we simply rolled in and handed out quarters to anyone we saw doing laundry. if they had enough quarters, we told them to pass them on or save them for next time. it was really fun. generally... - [RAKing at the Airport](https://myarg.com/insights/raking-at-the-airport/) - Greg, I wanted to reach out and say congratulations on your Lifetime Achievement award. I was able to sneak away from our lounge to watch your announcement. I also received one of your “Random Act of Kindness” envelopes. At the airport this morning, the women taking my bag seemed out of sorts so I explained - [Supporting Hope](https://myarg.com/insights/supporting-hope/) - Our team went out and bought much-needed supplies for the New Hope Housing Center! Founded in 1977, New Hope Housing is an innovative, award-winning non-profit agency in Northern Virginia committed to finding creative and lasting solutions to end the cycle of homelessness by offering homeless men and women the services they need to change their lives - [ARG Acquires Northeast Consulting Practice](https://myarg.com/insights/arg-acquires-northeast-consulting-practice/) - McLean, Virginia: June 26, 2018. Association Resource Group, Inc. (ARG) announced today the acquisition of a technology consulting practice serving the Northeast region of the United States. The practice, and seven industry veterans, was acquired from Carousel Industries and includes a client base of 500 businesses concentrated from New York to Maine. This addition brings - [ARG Northeast Acquisition Delivers Repeatable, Scalable Business Growth](https://myarg.com/insights/channel-acquisition-delivers-repeatable-scalable-business-growth/) - Results matter. The former division of Carousel Industries pivoted from providing traditional telecommunication solutions to a diversified portfolio of advanced solutions and services, providing more value to their clients, capturing more IT spend, doubling sales production, increasing margin, and growing revenues by more than 80% in four years. McLean, Va., September 13, 2022 – Celebrating the four-year - [POTs Line Replacement Options](https://myarg.com/insights/copper-facilities-pots-replacement-options/) - POTS / Analog Line Replacement Options Yield Savings as Copper Decommissioning Continues Analog lines, POTS (Plain old telephone service), copper lines. Call them what you want, we call them legacy technology. One that has been on a slow path to obsolescence for many years. The infrastructure is deteriorating and not being replaced or upgraded. At - [Examining Contact Center Trends and the New CCaaS GMC](https://myarg.com/insights/examining-contact-center-trends-and-the-new-ccaas-gmc/) - Many organizations are struggling to meet the rapidly changing expectations of their clients and employees in our current environment. Eighty percent of client engagements today are initiated by chat, email, or social media. Omnichannel solutions are critical to optimizing communication and client experience by supporting the preferences of Boomers, the forgotten Gen Xers, Gen Y, ## Pages - [Home](https://myarg.com/) - [Managed Security](https://myarg.com/solutions/security/) - Ensure that your cybersecurity roadmap is up to date. The cybersecurity landscape is changing rapidly, yet most businesses have the same security posture they had years ago. Today’s threats must be countered with behavior-based tools, in addition to traditional methods. Businesses today must prepare for a cybersecurity incident. A balance of defensive and offensive measures - [Healthcare](https://myarg.com/industries/healthcare/) - Healthcare Technology That Works When It Matters Most Healthcare organizations, from providers and hospital systems to insurers and specialty networks, rely on secure, always-on systems to operate, protect patient data, and support clinicians and critical decisions. ARG helps you make the right technology choices, reduce risk, and keep systems running without disruption. Across hospitals, clinics, imaging centers, - [Financial Services](https://myarg.com/industries/financial-services/) - Financial Services Technology That PerformsWhen Risk, Compliance, and Trust Are on the LineFinancial institutions, from regional banks and credit unions to growing financial service organizations, rely on secure, resilient systems to operate, protect customer data, and support every transaction, interaction, and decision.ARG helps you make the right technology choices, reduce risk, and ensure your systems - [Accounts Receivable Management](https://myarg.com/industries/healthcare/accounts-receivable-management/) - Accounts Receivable Management That Improves Recovery, Reduces Risk, and Scales Operations Accounts receivable management is a performance-driven operation that determines how effectively organizations convert outstanding balances into collected revenue. It requires the right combination of outreach strategy, compliance controls, and technology to operate efficiently at scale. This model applies across industries where organizations manage structured - [](https://myarg.com/fall-fest/) - Fall Fest Celebration Spanning our Partners and ARG Families Our Fall Fest event was packed with exciting activities for the whole family. From bounce houses and yard games to pumpkin painting and wine tasting, there was something for everyone to enjoy. Attendees indulged in delicious seasonal treats, sip on some sangria, and take in the - [Artificial Intelligence](https://myarg.com/solutions/ai/) - Turning AI Potential into Measurable Impact Every Business Needs an AI Strategy. We’ll Help You Build Yours. AI is transforming business operations as profoundly as computers did decades ago. Companies waiting for “perfect solutions” risk falling behind competitors already using AI to accelerate results, reduce costs, and uncover new opportunities. At ARG, we help organizations - [Capital Clash](https://myarg.com/capital-clash/) - The Ultimate Technology Showdown ARG’s 2nd annual Capital Clash was bigger and better than ever with a new venue for a knockout event where innovation took center stage. Attendees witnessed a high-energy, boxing-themed technology “battle” with ringside seats for the ultimate face-off between today’s most cutting-edge technology providers. See last year’s event here. Discover Game-Changing - [Managed IT](https://myarg.com/solutions/managed-it/) - The pandemic permanently changed the way we work and do business, and your IT organization has had to pivot. According to the November 2021 State of Remote Work survey by Owl Labs, 87% of respondents said that flexibility in where they work is essential to them. This leaves most IT leaders evaluating IT support and - [Healthcare Network, Infrastructure, and Continuity](https://myarg.com/industries/healthcare/healthcare-network-infrastructure-and-continuity/) - Infrastructure That Supports Care, Not Risk Healthcare organizations depend on technology infrastructure that must perform without interruption. Networks, cloud environments, and core systems support access to EHR platforms, imaging systems, and critical workflows across every location.ARG helps healthcare organizations design, evaluate, and manage infrastructure that supports uptime, resilience, and continuity of care. When Systems Fail, - [Patient Access and Contact Center for Healthcare](https://myarg.com/industries/healthcare/patient-access-and-contact-center-for-healthcare/) - Patient Access and Contact Center That Improve Access, Throughput, and ExperienceHealthcare organizations are under increasing pressure to improve patient access while managing limited staff, rising demand, and fragmented communication systems. The contact center has become the front door to care, directly impacting patient experience, operational efficiency, and revenue.ARG helps you evaluate, design, and implement patient - [Testimonials](https://myarg.com/testimonials/) - Matt, Samtec “Prior to working with ARG, we were having to manage our circuits ourselves, and with the minimal staff we have and no one dedicated to focus on IT, it made it nearly impossible to keep up with everything, from ordering new circuits, creating and following trouble tickets, to billing discrepancies, the list goes - [Contact Us](https://myarg.com/contact-us/) - By providing technology consulting and on-going support, ARG has established itself as a critical addition to the IT staff for over 4,000 clients in the Washington, DC area and worldwide. While technology service providers are cutting back, ARG looks forward to providing you with world class service 24 x 7. EMAIL NON-URGENT REQUEST CALL (703) - [News](https://myarg.com/news/) - Filters 28 July, 2026 News ARG President James Larsen Joins TCSP Board of Directors 27 July, 2026 News, Press Release ARG Highlights Managing Partner Frank Lusko, Expanding Advisory Depth Across Managed Services, Cloud, and Cybersecurity 08 June, 2026 News, Press Release Industry Veteran Alexander Moore Joins ARG, Inc. as Vice President of Corporate Development and - [Revenue Cycle Management](https://myarg.com/industries/healthcare/revenue-cycle-management/) - Revenue Cycle Management That Improves Reimbursement, Reduces Administrative Burden, and Supports Patient ExperienceRevenue cycle management reflects how healthcare organizations apply structured receivables processes to patient billing, claims, and reimbursement workflows. It connects clinical activity, payer requirements, and patient financial interactions into a single operational system.From initial scheduling through claims submission and patient billing, each step - [AI-Enabled Communications for Healthcare](https://myarg.com/industries/healthcare/ai-enabled-communications-for-healthcare/) - AI-Enabled Communications That Improve Patient Access and Clinical Workflows Healthcare organizations are under pressure to improve patient access, reduce administrative burden, and support clinicians with better tools. AI-enabled communications platforms go beyond voice, integrating with EHR systems to automate workflows, improve efficiency, and support better outcomes. ARG helps you evaluate, select, and implement the right - [Industries](https://myarg.com/industries/) - [Our Experts](https://myarg.com/our-experts/) - Kelly Ahmed Managing Partner Jason Ak Senior Manager, Data Analytics and AI Enablement Jesse Anderson Managing Partner Jason Assaly Vice President, Consulting Katie Brandt Executive Advisor - Corporate Analytics and Strategic Projects Lindsey Bronston Brand Manager Misty Browning Director, Managed Services Adam Carreno Managing Partner Troy Coleman Managing Partner Adrienne D Gaylor Green Enterprise Account - [Cloud](https://myarg.com/solutions/cloud/) - Cloud-based technology services are reshaping the way businesses operate. Cloud services are a selection of capabilities delivered by a third-party provider across the internet. Whether that be a provider to host hundreds of virtual machines (VM) or someone to make sure your accounting software is hosted in a reliable and secure space we have the - [Careers](https://myarg.com/careers/) - Why Work at ARG?In business since 1991, we assist thousands of clients in the DC area and around the world by helping them find and leverage technology to grow their business or contribute to their mission. ARG brings the best technology solutions to our clients from over 300 providers, while providing white glove service from - [SD-WAN & Connectivity](https://myarg.com/solutions/sd-wan-connectivity/) - Software is driving the innovation engine in the networking world to make it more agile, flexible, and less expensive. The way networks are built and managed is changing. The days of command lines and individual device configuration processes are rapidly being replaced with more streamlined provisioning and true centralized management. Now, the network becomes a - [Why Arg](https://myarg.com/why-arg/) - [Expense Management (ITEM & EMM)](https://myarg.com/solutions/expense-management-item-emm/) - IT Expense Management (ITEM) With a holistic view of your business objectives and deep domain expertise across the technology marketplace, ARG IT Expense Management (ITEM) helps clients streamline business processes and identify areas for improvement while reducing spending. Whether it’s Infrastructure as a Service (IaaS), Unified Communications as a Service (UCaaS), or Software as a Service - [Kindness Blog](https://myarg.com/kindness-blog/) - Filters 15 July, 2026 Random Acts of Kindness I Scream, You Scream, We All Scream for Ice Cream 15 May, 2026 Random Acts of Kindness A Simple Act of Kindness at Aldi 05 December, 2024 Random Acts of Kindness RAK in ATL 18 September, 2024 Random Acts of Kindness A Note from a Recipient 05 - [Insight Guides and Case Studies](https://myarg.com/insights/) - Filters 28 July, 2026 Case Study When “good enough” Stopped Being Safe 06 April, 2026 Case Study From Plateau to Platform: How Dave Kuchar Found a Second Chapter Through ARG 30 March, 2026 Case Study Betting on Yourself: How Adam Carreno Found Scale Through ARG 20 March, 2026 Blog Rolling Out AI Smartly in the Contact Center: - [ARGenius](https://myarg.com/argenius/) - [Random Acts of Kindness](https://myarg.com/kindness/) - Why We Champion Random Acts of Kindness ARG sponsors employee Random Acts of Kindness (RAK) programs that encourage our team to go forth and make the world a better place and we would like to encourage you to join us in brightening your community as well. Consider implementing a Random Acts of Kindness program at your company, - [Solutions](https://myarg.com/solutions/) - ARG’s goal is to connect clients with technology solutions that will have the greatest impact on their business. ARG works with an expansive array of service provider partners to deliver solutions to accelerate growth, improve efficiency, and engage stakeholders. Our large client base provides first-hand experience in industry best practices and the knowledge of how - [Events Gallery](https://myarg.com/events-gallery/) - test - [Communications](https://myarg.com/solutions/communications/) - Empowering every conversation—from internal collaboration to customer engagement. Technology has changed how we communicate. But clarity, responsiveness, and connection still define success. Today’s organizations need communication platforms that unify people, data, and experiences—across every channel and device. ARG helps you navigate this complexity with confidence. We evaluate the market objectively, design solutions that fit your - [Leadership](https://myarg.com/leadership/) - Mike Shonholz Chief Executive Officer James Larsen President Heather Campbell Chief Experience Officer Steve Kopp Chief Growth Officer Justin Praske Chief Solutions Officer Jim Begley Chief Technology Officer - [ARG Resources](https://myarg.com/resources/) - Access ARG’s exclusive market insights and decision guides for a unique perspective on the current state of the IT world and best practices for ensuring your organization is set up for success. AI-Enabled Communications Market Insights & Decision Guide Learn how to use AI to improve revenue, client experience, and productivity in ARG’s new AI-Enabled - [My Bookings](https://myarg.com/events/my-bookings/) - CONTENTS - [Tags](https://myarg.com/events/tags/) - CONTENTS - [Categories](https://myarg.com/events/categories/) - CONTENTS - [Locations](https://myarg.com/events/locations/) - CONTENTS - [Events](https://myarg.com/events/) - CONTENTS - [Privacy Policy](https://myarg.com/privacy-policy/) - The updated ARG Privacy Notice goes into effect on May 8, 2021. ARG, Inc. and its affiliates and subsidiaries (collectively “ARG”, “us”, “we”, “our”) are committed to protecting your privacy while providing you with a positive experience on our website and in using our services. This Privacy Notice (“Notice”) explains our privacy practices and provides information on how and - [ARGenius Terms & Conditions](https://myarg.com/argenius-terms-conditions/) - These ARGenius Terms and Conditions of Services (“ARGenius Terms”) apply to the organization (“Client” or “you” or “your”) purchasing professional services from Association Resource Group, Inc. (“ARG” or “us” or “we”). Except as otherwise expressly set forth herein, the professional services provided by ARG are set forth in the underlying Service Order document (“Order”) signed by - [Advanced IoT](https://myarg.com/solutions/advanced-iot/) - The proliferation of sensors and ultra-low-cost connectivity, combined with powerful analytics, is transforming services and business models across a broad range of industries. By bringing machines and assets into the connected world, IoT provides new ways of monitoring and managing the numerous moving parts that comprise businesses and communities. Operations monitoring, automated processes, and real-time - [Colocation](https://myarg.com/solutions/colocation/) - Colocation isn’t known to be very dynamic, but some new solutions are increasing its capabilities and relevance. One area of improvement with colocation is connections to the major cloud players. These solutions attempt to solve for latency and quality of connection in a single purchase by connecting to many cloud providers without additional space, power, - [Join Us](https://myarg.com/join-us/) ## Locations - [Our Test](https://myarg.com/locations/our-test/) - [](https://myarg.com/locations/58208/) - [Test](https://myarg.com/locations/test/) - [The Vault at Capital One Hall](https://myarg.com/locations/the-vault-at-capital-one-hall/) - [Testing Location](https://myarg.com/locations/testing-location/) - [Testing](https://myarg.com/locations/testing/) ## Staff - [Dave Nowicki](https://myarg.com/staff/dave-nowicki/) - [Janki Patel](https://myarg.com/staff/janki-patel/) - [Katie Duncan](https://myarg.com/staff/katie-duncan/) - [Frank Lusko](https://myarg.com/staff/frank-lusko/) - [Alex Moore](https://myarg.com/staff/alex-moore/) - [Shelby Presgrave](https://myarg.com/staff/shelby-presgrave/) - [James Larsen Jr.](https://myarg.com/staff/james-larsen-jr/) - [Sam Larsen](https://myarg.com/staff/sam-larsen/) - [Steve Grimsley](https://myarg.com/staff/steve-grimsley/) - Steve Grimsley helps organizations modernize communications without putting customer experience or business continuity at risk. With more than 30 years in the communications industry, he brings deep expertise across voice, PBX engineering, connectivity, unified communications, and contact center environments. Steve's value comes from knowing both the technology decision and what happens after it. His years - [Bill Franklin](https://myarg.com/staff/bill-franklin/) - Bill Franklin helps organizations make infrastructure decisions that hold up in the real world. With more than 20 years of technology engineering experience, he guides clients through modernization, security, cloud, networking, backup, and disaster recovery decisions with a clear focus on operational fit, resilience, and long-term cost. Over the past 11 years, Bill has architected - [Steve Murphy](https://myarg.com/staff/steve-murphy/) - Steve Murphy helps organizations move from AI interest to practical, responsible action. With more than 20 years of technology industry experience across product development, marketing, sales, and consulting, he brings a business-first lens to AI strategy, grounded by an earlier background in finance. Steve works with clients to identify where AI can create real operational - [Jeff Milford](https://myarg.com/staff/jeff-milford/) - Jeff Milford brings nearly 30 years of expertise in communications and customer experience solutions, specializing in helping enterprise organizations evaluate and modernize their Unified Communications, Contact Center as a Service, and AI-powered engagement strategies. With experience spanning thousands of client engagements across enterprise businesses, associations, law firms, and political organizations, Jeff guides companies through the - [Chris Markert](https://myarg.com/staff/chris-markert/) - [Jeff Jackson](https://myarg.com/staff/jeff-jackson/) - Jeff is a 20+ year technology industry veteran. Prior to his current role of heading up the Baltimore Region office for ARG, Jeff was the co-founder and COO of Paladin Solutions Group. Jeff was instrumental in growing that business until Paladin and ARG merged companies in 2005. His extensive background in Sales, Sales Support, Technical - [Patrick McGugan](https://myarg.com/staff/patrick-mcgugan/) - Patrick McGugan brings deep expertise in global mobility solutions, specializing in helping enterprise organizations optimize their mobile operator strategies, including strategic decisions across international markets. With extensive experience evaluating and implementing MVNO consolidation models, Patrick guides companies through the complexities of transitioning from fragmented, individual mobile relationships to streamlined global strategies. Patrick's work focuses on - [Kelly Ahmed](https://myarg.com/staff/kelly-ahmed/) - [Kevin Nicholson](https://myarg.com/staff/kevin-nicholson/) - [Todd Yuffee](https://myarg.com/staff/todd-yuffee/) - [Carolyn Wilson](https://myarg.com/staff/carolyn-wilson/) - [Jennifer Salsberg](https://myarg.com/staff/jennifer-salsberg/) - [Jennifer Rowan](https://myarg.com/staff/jennifer-rowan/) - [Alexa Rapin](https://myarg.com/staff/alexa-rapin/) - [Jonathan Pittman](https://myarg.com/staff/jonathan-pittman/) - [Alysia Nguyen](https://myarg.com/staff/alysia-nguyen/) - [Suzanna Motta](https://myarg.com/staff/suzanna-motta/) - [Dena Mills](https://myarg.com/staff/dena-mills/) - [Sue Messner](https://myarg.com/staff/sue-messner/) - [Miranda Messner](https://myarg.com/staff/miranda-messner/) - [Christina Mendoza](https://myarg.com/staff/christina-mendoza/) - [Diane Mayer](https://myarg.com/staff/diane-mayer/) - [Allison Liwosz](https://myarg.com/staff/allison-liwosz/) - [Megan Hightower](https://myarg.com/staff/megan-hightower/) - [Ralph Hawkins](https://myarg.com/staff/ralph-hawkins/) - [Ricardo Gonzalez](https://myarg.com/staff/ricardo-gonzalez/) - [Emily Geevaratne](https://myarg.com/staff/emily-geevaratne/) - [Jaclyn Fasse](https://myarg.com/staff/jaclyn-fasse/) - [Colleen Fox](https://myarg.com/staff/colleen-fox/) - [Melissa Farrell](https://myarg.com/staff/melissa-farrell/) - [Morris Everette](https://myarg.com/staff/morris-everette/) - [Stephanie Evans](https://myarg.com/staff/stephanie-evans/) - [Cassie Diehl](https://myarg.com/staff/cassie-diehl/) - [Jen Diaz](https://myarg.com/staff/jen-diaz/) - [Devin Davis](https://myarg.com/staff/devin-davis/) - [Adrienne D Gaylor Green](https://myarg.com/staff/adrienne-d-gaylor-green/) - [Troy Coleman](https://myarg.com/staff/troy-coleman/) - [Lindsey Bronston](https://myarg.com/staff/lindsey-bronston/) - [Katie Brandt](https://myarg.com/staff/katie-brandt/) - Katie Brandt serves as Executive Advisor for Corporate Analytics and Strategic Projects at ARG. In this role, she leverages her deep institutional knowledge of systems and processes to deliver data-driven insights that help guide executive decision-making and ensure the company operates with clarity and foresight. Katie also leverages her extensive ARG institutional knowledge by frequently - [Jesse Anderson](https://myarg.com/staff/jesse-anderson/) - [Jason Hart](https://myarg.com/staff/jason-hart/) - [Brett Pavitt](https://myarg.com/staff/brett-pavitt/) - [Mike Shonholz](https://myarg.com/staff/mike-shonholz/) - Mike leads ARG with a clear strategic vision: helping clients make data-driven technology decisions that deliver measurable business value. He brings over two decades of leadership experience building high-growth consulting practices at ARG and CDW. At CDW, he led the nation’s largest cloud, connectivity, and managed services practice, scaling it into a market leader recognized - [Vickie Nguyen](https://myarg.com/staff/vickie-nguyen/) - [Crystal McIntosh](https://myarg.com/staff/crystal-mcintosh/) - [David Kuchar](https://myarg.com/staff/david-kuchar/) - [David Lowe](https://myarg.com/staff/david-lowe/) - [Deirdre Marotta](https://myarg.com/staff/deirdre-marotta/) - [Erica Lord](https://myarg.com/staff/erica-lord/) - Erica joined ARG in 2004 with a background spanning network provisioning, project management, carrier sales, and account management. She is currently heading up our marketing and platinum partner programs. 20 + years of technology experience gives her a wealth of information to support our clients and business partners. Feel free to contact her with typos, - [Gary Ward](https://myarg.com/staff/gary-ward/) - [Gina Pickett](https://myarg.com/staff/gina-pickett/) - [Heather Campbell](https://myarg.com/staff/heather-campbell/) - Heather Campbell serves as ARG’s Chief Experience Officer, where she leads the firm’s Client Experience Team and ensures that every engagement translates into measurable business outcomes. With 23 years of industry expertise, Heather has built ARG’s reputation as a client-first organization and a trusted partner in technology transformation. Heather spearheaded the launch of ARG’s Value - [James Larsen](https://myarg.com/staff/james-larsen/) - James serves as ARG’s President, where he helps to guide the company’s strategic vision while leveraging his substantial M&A, financial, and operational expertise to drive organizational enhancements and profitability. Before coming to ARG, James was the CEO of Cost Management Group (CMG), a leading Telecom Expense Management firm providing TEM software, professional services, and technology - [James Mayfield](https://myarg.com/staff/james-mayfield/) - [Jason Ak](https://myarg.com/staff/jason-ak/) - [Jason Assaly](https://myarg.com/staff/jason-assaly/) - [Jeff Giron](https://myarg.com/staff/jeff-giron/) - Jeff Giron joined ARG in 2003 with a background in customer service, carrier process quality control, and project management. During his tenure at ARG, Jeff dedicated himself to enhancing the client services team and eventually moved into engineering before heading up the implementation team where he continues to enhance our client’s experience. His 10+ years - [Jessie Mills](https://myarg.com/staff/jessie-mills/) - [Jim Begley](https://myarg.com/staff/jim-begley/) - Jim Begley serves as Chief Technology Officer at ARG, where he leads the firm’s Product Specialist team, Analyst team, and AI Enablement team. He provides the technical leadership that ensures ARG clients benefit from innovative, best-of-breed solutions. Under his direction, these teams deliver deep technical expertise, practical solutions, and measurable value across a wide range - [Joe Harre](https://myarg.com/staff/joe-harre/) - [Justin Praske](https://myarg.com/staff/justin-praske/) - Justin Praske serves as ARG’s Chief Solutions Officer, where he represents ARG's Executive Team with the firm’s extensive network of suppliers and technology providers. In this role, Justin works across ARG’s organization to ensure that both the consulting and operations teams have the access, training, innovation, and support needed to deliver exceptional outcomes for clients. - [Kara Sordi-Semon](https://myarg.com/staff/kara-sordi-semon/) - Kara has been with ARG for 13 years and currently serves as Vice President of Client Experience. Kara has worked in the technology field since 1995. She is an excellent relationship manager and is adept at managing cross-functional teams. Kara has a rich history at ARG, leading our technical team, customer support, and now the - [Kristen Reitmeyer](https://myarg.com/staff/kristen-reitmeyer/) - [Linda Mechlin](https://myarg.com/staff/linda-mechlin/) - [Matt West](https://myarg.com/staff/matt-west/) - [Meredith Vines](https://myarg.com/staff/meredith-vines/) - In the technology industry since 1996, Meredith joined ARG in 2002 and has held almost every role in our organization, supporting our largest and most complex clients. In 2007 Meredith transitioned to consulting and in 2012 she moved into a leadership role, driving our consulting team to deliver even more value and clarity to our - [Misty Browning](https://myarg.com/staff/misty-browning/) - [Sam Johnston](https://myarg.com/staff/sam-johnston/) - [Steve Kopp](https://myarg.com/staff/steve-kopp/) - Steve Kopp serves as ARG’s Chief Growth Officer, where he focuses on strengthening and growing ARG’s partner ecosystem. He provides strategic leadership to the business development team and works closely with ARG’s managing partners to ensure they have the support and resources necessary to grow their practices and succeed. Steve brings deep experience in channel - [Storm Karlsen](https://myarg.com/staff/storm-karlsen/) - [Walt McGraw](https://myarg.com/staff/walt-mcgraw/) - [Chris Somers](https://myarg.com/staff/chris-somers/) - [Bryant Presgrave](https://myarg.com/staff/bryant-presgrave/) - [Andrea Veloso](https://myarg.com/staff/andrea-veloso/) - [Adam Carreno](https://myarg.com/staff/adam-carreno/) ## Testimonials - [Matt](https://myarg.com/testimonials/matt/) - "Prior to working with ARG, we were having to manage our circuits ourselves, and with the minimal staff we have and no one dedicated to focus on IT, it made it nearly impossible to keep up with everything, from ordering new circuits, creating and following trouble tickets, to billing discrepancies, the list goes on. After joining - [Ryan](https://myarg.com/testimonials/ryan-3/) - “Over the past 5+ years, ARG has been tremendously helpful in our day-to-day telecom activities. ARG’s expertise has allowed a small team the ability to manage 150+ sites' telecom services, installations, and accounting. Always professional and responsive to our unique needs, regardless of troubleshooting existing services, unique accounting requirements, or managing the implementation of large, - [Chris](https://myarg.com/testimonials/chris-2/) - "We had grown complacent — and it took our senior IT leadership team of four to change that. Choosing to partner with ARG has elevated what that team can achieve.We want to lead the pack, not follow it. That's exactly why this partnership matters so much to us." - [Mickey](https://myarg.com/testimonials/mickey/) - “The entire ARG team – Misty, Matt, Gina, and Bryant – have been absolutely terrific, time and again. I can honestly say I have never enjoyed working with a vendor or service provider as much as I do this team. They not only understand our unique needs as a nonprofit, they actively support them at every turn. They - [Laura](https://myarg.com/testimonials/laura-3/) - “When our company made the decision to go with ARG, I was a bit skeptical. I have to say, I have been more than pleasantly surprised. The transition from our previous vendor to our new service was a bit taxing, Lew Branning worked tirelessly getting that completed. Our point person, Lava Mohammed has assisted me - [Tara](https://myarg.com/testimonials/tara/) - "I can't thank you enough. I could not have done this without you; I really do rely on your expertise, so I can't thank you enough for the partnership." - [Kathy](https://myarg.com/testimonials/kathy-3/) - “I became aware of ARG back in the mid 90’s when I was with the American Corporate Counsel Association (now the Corporate Counsel Association). I cannot tell you how much assistance it was to have someone interface between the phone company and the other vendors. I’m not sure I would have been able to juggle - [Ryan](https://myarg.com/testimonials/ryan/) - “Totally loving you guys there at ARG today. Thx for having my back!” - [Chris](https://myarg.com/testimonials/chris/) - “I am not surprised by this, but I wanted to thank you for the ease of transition. I am always so impressed with the level of service that ARG provides. I know most of the time people only complain and I have a free moment so I thought I would write to say “AWESOME JOB!!!” - [Julie](https://myarg.com/testimonials/julie/) - “I always am happy to say nice things about a team that works so hard on our behalf! My experience with ARG has been consistently positive. Each and every person with whom I’ve worked has been diligent in responding to requests and solving problems promptly as well as providing professional expertise to help us make - [Joseph](https://myarg.com/testimonials/joseph/) - “I know this note is way overdue, but i would like to take this opportunity to extend my sincere gratitude to the help that you afforded me and CrisisLink during the transition to our new location. Thanks Gina, you were very kind and helpful including during off hours.” - [Ahryu](https://myarg.com/testimonials/ahryu/) - “As we have been with ARG for 2 year I’d like to take time and let you know how happy we are with ARG. There are time that we have to fight against the Evil Forces from the Dark Side. We were given empty promises form the service providers. Sometime we also were bullied by - [Tim](https://myarg.com/testimonials/tim-3/) - “Thank you for the chance to share a few words about the professional manner in which ARG serves our needs. As part of AABB, the National Blood Exchange (NBE) is an emergency service which operates 24/7 and serves every large, community blood center throughout the country. Power supplied to the building by our local utility - [Lisa](https://myarg.com/testimonials/lisa-2/) - “Other companies could take lessons from the ARG team that worked on our transition in order to significantly improve their customer service. ARG hit it out of the park! And never once did i go into voice mail hell (like with Verizon). And people got back to me quickly so nothing languished. I give ARG - [Krista](https://myarg.com/testimonials/krista/) - “ARG is very responsive and efficient. We’ve saved time and money using ARG’s services. I hope to continue our relationship in the new year.” - [Rebecca](https://myarg.com/testimonials/rebecca/) - “I have always counted on the excellent service that I have received from everyone I’ve had contact with at ARG. Linda and Kristine have been sounding boards/information providers throughout our relationship and I am grateful for the input. Your technical support staff is always attentive and communicates issue status very well. I consider ARG a - [Lisa](https://myarg.com/testimonials/lisa/) - “I wanted to take a moment to thank you for everything you’ve done for me and for BENS the past 15 or so months. Beginning with our move at the end of 2009, we were so happy to have you on our team because when (carrier) dropped the ball (as they so often do) you - [Kathy](https://myarg.com/testimonials/kathy-2/) - “I have worked in the voice communications environment for over 25+ years. During that time I have had both the pleasure and misfortune of having to deal with a number of different vendors who have provided me with various services. Typically, having to spend time interfacing with vendors costs me time where I could be - [Sandy](https://myarg.com/testimonials/sandy/) - “I would just like to take a few minutes of your time to tell you how extremely pleased we are here at NRF with the services provided by ARG. Our experiences have been wonderful. Julie has been a godsend. On a scale of one to ten…she is a 10 for sure. Fabulous. She responds quickly, - [Reginald](https://myarg.com/testimonials/reginald/) - “I am writing to thank you and your staff at the Association Resource Group (ARG) for all of the support and assistance you have given to the National Confectioners Association (NCA) over the past 7 years. I cannot express how vital ARG assistance is for NCA. It is your support that allows a small organization - [TJ](https://myarg.com/testimonials/tj/) - “I have been turning to ARG for guidance for almost ten years. Their knowledge and experience continues to impress me and assures me that I am getting the best solution at the lowest price. They stake their reputation on their recommended services, so you know that they will always shoot straight.” - [Jan](https://myarg.com/testimonials/jan/) - “Bottom line is I don’t know what our company would do without ARG to handle our telecommunications. ARG and everyone we deal with is invaluable. Thank you.” - [Pat](https://myarg.com/testimonials/pat/) - “We were introduced to ARG during the process of preparing for an office move. We were evaluating a range of phone service providers and phone system platforms. Our ARG consultant was more than helpful and available as we negotiated the maze of IP phones and potential service carriers. The analysis she provided was a critical - [Dana](https://myarg.com/testimonials/dana/) - “For managers and administrators such as myself, one of the biggest challenges in business is incorporating new technology into busy, high functioning offices. When I decided to replace our multi office phone system, I knew it would be a difficult undertaking in many ways, but I was totally unprepared for how daunting the process would - [Stephen](https://myarg.com/testimonials/stephen/) - “We lost 4 out of 6 smart jacks, a music on hold module and our ability to page. Your assistance, as well as Chris’s support at 10:00 pm Sunday evening was exemplary! Commerce prides itself on going that extra mile for our customers. Well apparently ARG also shares the same customer philosophy. Great to know - [Greg](https://myarg.com/testimonials/greg/) - “BIAA has worked with ARG in developing and maintaining our Brain Injury Information Center. We rely on ARG for their consistent support of our call center operations. They have consistently demonstrated superb customer service. They help to explain the system to new users, and they troubleshoot issues quickly and efficiently. We are a growing call - [Raymond](https://myarg.com/testimonials/raymond/) - “ARG has been extremely valuable in the process of our upgrades for many years now. Without their guidance and assistance I’m sure we would have spent much more money for far less service. There staff has always been there for us through the last 10 years and continues to be to this day. I am - [Keith](https://myarg.com/testimonials/keith/) - “I just wanted to send you a quick note to thank ARG for all the help during our bandwidth upgrade. While dealing with vendors like (carriers), it’s always nice to have ARG’s experience on our side. While going from 2 T1s to a 10MB Ethernet connection might not seem like a big deal for some, - [Matthew](https://myarg.com/testimonials/matthew/) - “You guys make my life so much easier. In addition to ARG’s impeccable customer service, their knowledge of the industry is unparalleled” - [Peter](https://myarg.com/testimonials/peter/) - “ARG makes my life easier when it comes to managing the telecom and data needs of a rapidly growing organization.” - [Michelle](https://myarg.com/testimonials/michelle/) - “Here at ACE, we have utilized the services of ARG for over eight years now. We have been loyal customers, as the service they provide is impeccable. There is nothing better then a company that delivers all that they promise! It has been a pleasure to work hand and hand with the ARG staff and - [Carl](https://myarg.com/testimonials/carl/) - “Joe was patient, professional and timely during our phone and internet outage. As you promised, you kept our team up to date almost every hour during business hours over the past two days and were kind enough to offer and call me each morning at 8:00AM with updates from the night before.” - [Smith](https://myarg.com/testimonials/smith/) - “I have tested the line speed and we are now seeing about 2.8Mbps up and down so looks like we are back in business. I want to thank everyone from ARG who helped out with seeing this through to completion. The communication and updates were great and the problem was fixed in a very timely - [Eric](https://myarg.com/testimonials/eric-2/) - “I love my relationship with ARG because they help take much of the burden of managing various vendors off my shoulders, which allows me to focus my time and energy on more pressing matters. The fact that they often can help find me savings is just a huge bonus on top of freeing up my - [Jeremy](https://myarg.com/testimonials/jeremy/) - “I must tell you that Joe has been awesome (along with everyone else over there I’ve worked with). We’ve had some minor issues on one of our circuits, and Joe has been on top of it. I haven’t had to ask him for follow ups, he’s been awesome at relaying information, and pushing through with - [Wanda](https://myarg.com/testimonials/wanda/) - “Joe Harre and team members at ARG are always on their job when needed and that’s the kind of service a client looks for when catastrophic situations appear.” - [Timothy](https://myarg.com/testimonials/timothy/) - “ARG has been a trusted partner of ours over the past 7 years with exceptional service and support. We recently tasked them with finding us a new ECR solution for routing our call center traffic. They were quick to identify our needs and found a solution at a substantial savings with more features than our - [Urban](https://myarg.com/testimonials/urban/) - “ARG has been instrumental in helping us manage our telephony and internet services. Their support team helps us get better access to our providers and faster resolutions to our issues. I would not hesitate to recommend them to any organization.” - [John](https://myarg.com/testimonials/john-2/) - “Thank you for getting us through last week’s issues with the Verizon system breakdown. As you know, we are a medical practice that is heavily dependent on fast, reliable connectivity for all aspects of patient care and communications, laboratory and clinical services and all our administrative and financial operations. With ARG we have always felt - [Ralph](https://myarg.com/testimonials/ralph/) - “I want to take a moment to thank you so much for your help the other day when we were having terrible outgoing email problems. As you know, originally I called ARG only to ascertain whether ATT had imposed a limit on our outgoing email. ARG determined that in fact, that was not the case. - [Robert](https://myarg.com/testimonials/robert/) - “All of my experiences with ARG have been responsive with continuous updates along the way. My “user” experience with ARG is top tier and meets or beats the response I get from other providers. I would recommend ARG to anyone seeking a partner for their telecom needs.” - [Kim](https://myarg.com/testimonials/kim/) - “We have found the firm’s assistance in purchasing services (telephone and internet connectivity) to be very helpful. They have a comprehensive view of the market and helped us select providers that have met our need and that we weren’t aware existed. Most importantly, the ongoing service from the providers that they recommended has been cost - [Angela](https://myarg.com/testimonials/angela/) - “It is such a relief to know that the Support Team at ARG is always available to help. Joe Harre is great to work with and always resolves my issues quickly and professionally. We heart <3 ARG.” - [Tina](https://myarg.com/testimonials/tina/) - “ARG has been a lifesaver… from the start in helping us negotiate a best price for our voice and data services, to the follow-up and resolution of issues that occur with our carrier(s). ARG has been there for us and have all the bases covered! Short and sweet, this is how I feel. We don’t - [Rod](https://myarg.com/testimonials/rod/) - “I wish every vendor was like ARG.” - [Bob](https://myarg.com/testimonials/bob/) - “Our ARG representative is always there for us. He responds after hours from the road, from his car or wherever. It is tough to get service like that anywhere. He keeps our vendors straight and we can always relay on ARG to give us a hand in those times when things get tough. Many thanks - [Jason](https://myarg.com/testimonials/jason/) - “Just wanted to let you all know that I was thoroughly happy with the service that Bop provided at our Rockville cut. He wasn’t originally scheduled and so wasn’t as familiar with the site coming into it as he probably would have liked. Not only was he committed to getting everything working and providing great - [Tim](https://myarg.com/testimonials/tim-2/) - “We get much better information and service by using our communications broker/manager, ARG, as a starting point; they can translate the technical jargon and give objective understanding, without having to navigate the voicemail tree of the provider.” - [Steve](https://myarg.com/testimonials/steve/) - “I am happy to report that we have successfully cutover to the new Level(3) primary pipe and it appears to be working well. Thus concludes a very successful project to upgrade AR’s voice and data carriers and improve our infrastructure. I want to thank you and your team for the excellent work you did managing - [Joy](https://myarg.com/testimonials/joy/) - “With great personal pleasure, I write to thank ARG for their assistance with our recent telephone system installation and upgrade. ARG played an important role in our recent phone and voice mail installation, leading us through the process carefully and thoughtfully. Their good partnerships with communication vendors will result in our organization saving a significant - [Kathy](https://myarg.com/testimonials/kathy/) - “Now I can tell others WHY your organization is considered one of a few Top Workplace winners by The Washington Post for 2014 – it shows in your team spirit and your attention to detail with your customers.I cannot thank you all enough for your support and help over the past several days !!! Thank - [Monique](https://myarg.com/testimonials/monique/) - “To let you know a little about my service and introduction with ARG, it was done through Julie Smith of TCI. She said you were a one-stop shop, and I would be able to find all the pertinent long distance phone service without going any further. With that said, I had the pleasure of meeting - [Tim](https://myarg.com/testimonials/tim/) - “Electrical and telecom outages plague the area of downtown Bethesda, MD and we’d be lost without the ability to have our critical communications needs handled with speed and efficiency. During the day or night, or even on the weekend, our requests get immediate attention and resolve. The support team freakin’ rocks — very thorough and - [Laura](https://myarg.com/testimonials/laura/) - “I want to pass along my heartfelt thanks for the support from ARG today. Our Waldorf office went off line yesterday. I was contacted by but expected my managed service provider to contact me as well and take the lead. They didn’t and I started working with today. It’s a router problem. When - [Thommy](https://myarg.com/testimonials/thommy/) - “I was incredibly impressed with the service we received while dealing with a lot of back and forth with ‘the carrier’. The ease of communication and quick followup allowed us to focus on resolving the issue as efficiently as possible.” - [Darlene](https://myarg.com/testimonials/darlene/) - “ARG is responsive, knowledgeable and has the best team members – hands down. I would not hesitate to recommend them to whomever needs their services.” - [Ètienne](https://myarg.com/testimonials/etienne/) - “I want to take the time to compliment you for the excellent service that you provide to Legal Services Corporation. You have helped the Corporation sort out all types for account issues. You’ve helped us received credits, solve technical issues, and helped with the ordering of new devices. It is a pleasure doing business with - [Crystal](https://myarg.com/testimonials/crystal/) - “I can’t recommend ARG enough. They recently helped us with a phone transition project- they took the leg work out of the decision making and provided cost-effective, cutting-edge solutions. They were responsive and effective any time an issue arose. Long story short, ARG helped make our day-to-day business operations more efficient, helping us provide better - [Tom](https://myarg.com/testimonials/tom-2/) - “Starting our trouble calls with ARG rather than the vendor seem counterintuitive, but has proven to be more effective than calling the vendors ourselves. ARG’s intervention has led to the quick resolution of issues every time with no fumbling around with tech support staff. ARG always manages to connect to the right resources!” - [Shawn](https://myarg.com/testimonials/shawn/) - “I’m sure it’s no secret what a Rockstar you have in Matt, but please allow me to say thank you…to ARG, you Yvette, and especially to Matt for helping us with this.” - [Brian S](https://myarg.com/testimonials/brian-s/) - “We couldn’t have done it without ARG. There were so many options, and ARG narrowed it down to a small field that met all our requirements.” - [Michael](https://myarg.com/testimonials/michael/) - “Thank you everybody for making this change happen! Nothing but love for the ARG team for always putting in long hours and extra effort to make our business run better. Stephanie, Casey, Adrienne, and everyone behind the scenes we really appreciate you all being there every step of the way. The response to all of - [Ken](https://myarg.com/testimonials/ken/) - “Before my introduction to ARG, I knew nothing about you or the valuable services you offer. Changing from our existing phone system to a modern Unified Communications system was scary and the options were confusing. Your assistance in arranging presentations of the available options was extremely valuable. Your guidance, and quite honestly, your ability to - [Beth](https://myarg.com/testimonials/beth/) - “We are all set and the phones seem to be working well! I have no words for my appreciation of the help from ARG during this process.” - [Barry](https://myarg.com/testimonials/barry/) - “We were introduced to ARG through Tom Davies at Easterseals National Office. When we determined that we needed to seek out alternatives to our then-current MSP, ARG provided a level of knowledge and expertise in the process that we did not have internally. Since selecting and onboarding a new MSP, we are grateful that ARG - [Brian](https://myarg.com/testimonials/brian/) - “I just wanted to send out a message to thank ARG and commend you for the level of expertise and support I’ve received recently from your people. With ARG’s assistance, we’ve just completed an upgrade from four T1 lines to a 20Mb fiber circuit and I couldn’t be happier with the service I’ve received from - [Robert](https://myarg.com/testimonials/robert-2/) - “I will say that I have NEVER been a fan of using a third party to manage our accounts and circuits. I always thought it would be another iron in the fire that I had to sort through! I must say that I have been extremely satisfied with the service and benefits of working with - [Lynn](https://myarg.com/testimonials/lynn/) - “Having ARG handle our switch to a new dial tone and internet provider impacted me by taking the day to day details and concerns of the transaction off my hands. In addition I had the benefit of ARG’s expertise when difficult situations arose. Our ARG project manager and everyone else I dealt with at ARG - [David](https://myarg.com/testimonials/david/) - “I just wanted to take a moment to thank the ARG staff for all of its’ assistance. The team of Erica, Lava, Ashley, Chris and Steve have been nothing short of exemplary in their professionalism and expertise. From planning to implementation, your team affirms why Expovision continues to look to ARG for its’ telecom needs. - [Eric](https://myarg.com/testimonials/eric/) - “We recently selected the services of ARG in partnership with a phone vendor to bring in a new phone system. We ultimately ordered a PRI, which was supposed to be turned up tomorrow. We had to hire a separate cabling company to terminate the line into our suite and there was some concern over whether - [Jessica](https://myarg.com/testimonials/jessica/) - “Joe Harre was very helpful. He was quick to respond to my emails and helped me solve my phone issue rapidly. I appreciate the friendliness and responsiveness of ARG employees.” - [Eileen](https://myarg.com/testimonials/eileen/) - “My company recently acquired a small Independent Insurance Agency in Annapolis, Maryland. As you can imagine an acquisition of any size can be complicated, especially becoming familiar with new Vendors and Suppliers. I hadn’t yet had the opportunity to introduce myself to anyone at ARG, when a natural disaster struck the Annapolis office. A lightning - [Pamela](https://myarg.com/testimonials/pamela/) - “My name is Pamela Brown and I am the manager for technical support services for Greenhorne & O’Mara, Inc. Greenhorne & O’Mara, Inc. has had a relationship with ARG since the spring 2010. Since that time, I have personally worked with Joe Harre, Kara Semon and Steve Murphy to report telco outages, coordinate system testing, - [Nicole](https://myarg.com/testimonials/nicole/) - “ARG has been a great asset to me as an IT Manager, as well as to the practice. Their inside connections with many of the major internet and phone service providers has allowed for a smooth transition from one provider to the next, all while saving our practice time and money. I no longer have - [Liz Hoopes](https://myarg.com/testimonials/liz-hoopes/) - “You guys should patent your customer service – you’d make a bundle! ” - [Andy](https://myarg.com/testimonials/andy/) - “As a former US Senate Staff Director, Assistant Secretary and President of a company for 30 years I have encountered many good efficient people but I have to tell you that your man Joe Harre has been as efficient, precise, timely and helpful as anyone I have encountered. You have hired well and I will - [Nancy](https://myarg.com/testimonials/nancy/) - “During a client assessment earlier this year, I learned ARG conducts mobility account audits. I was hesitant as I did not have the time to dedicate to this; but I found out all they needed were the bills. THEY do all the work! A few weeks later, we spent less than half an hour on - [Cynthia](https://myarg.com/testimonials/cynthia/) - “Just wanted to let everyone know that we truly appreciate all the help we received! Thanks for accommodating all of our last-minute requests, and quickly responding to our issues. We care a great deal about the infrastructure that allows our employees to earn their commission. For us, any downtime is money lost so we can’t - [John](https://myarg.com/testimonials/john/) - “Partnering with ARG is like adding additional staff to your department. When procuring new services, they research the options and come back with the best solution for you. When dealing with troubles or maintenance issues, they act as both an assistant finding the correct person to report the problem to, and as a second set - [Jeff](https://myarg.com/testimonials/jeff/) - “I have been working with ARG for a few years now and can’t tell you how impressed we are with their service. When we first contacted them our goal was to save money on local and long distance services. The solution they provided gave us annual savings of over $15k. Not only were they saving - [Marty](https://myarg.com/testimonials/marty/) - “I called Gina back this morning and told her I appreciated all her hard work yesterday…Her concern for the customer stood out, and she called me every hour. Thanks to your team, we can work today.” - [Deborah](https://myarg.com/testimonials/deborah/) - “ARG has provided us with only the best and most knowledgeable support over the more than 10 years we have worked with them. The teams they deploy to shepherd any project, no matter the size, has ensured a seamless experience and a steady focus on the process, every time. Also, ARG has consistently delivered its - [Sabrina](https://myarg.com/testimonials/sabrina/) - “It has been a pleasure to work with ARG over the past few years. They make my life easy by helping me manage my internet services and what a tremendous help they were the past three weeks managing our transition from a PBX to a Unified Communications phone system. I could not have completed this - [Alessandra](https://myarg.com/testimonials/alessandra/) - ARG was super helpful during implementation being on weekly calls. ARG made sure things were followed up on. would get too technical and ARG helped put things in simpler terms that people can comprehend. ARG also helped with getting a response from .” - [Tom](https://myarg.com/testimonials/tom/) - “What value has ARG added? ARG made the process of switching from traditional phones to cloud-based phones very easy!” ## Categories - [Blog](https://myarg.com/insights/category/blog/) - [News](https://myarg.com/insights/category/news/) - [Random Acts of Kindness](https://myarg.com/insights/category/kindness/) - [Case Study](https://myarg.com/insights/category/case-study/) - [Press Release](https://myarg.com/insights/category/press-release/) - [Resource](https://myarg.com/insights/category/resource/) ## Tags - [News](https://myarg.com/insights/tag/news/) - [IT Clarity](https://myarg.com/insights/tag/it-clarity/) - [UCaaS](https://myarg.com/insights/tag/ucaas/) - [Integration](https://myarg.com/insights/tag/integration/) - [Mobility Management](https://myarg.com/insights/tag/mobility-management/) - [Wireless](https://myarg.com/insights/tag/wireless/) - [Telecom](https://myarg.com/insights/tag/telecom/) - [Collaboration](https://myarg.com/insights/tag/collaboration/) - [Cloud Networks](https://myarg.com/insights/tag/cloud-networks/) - [Connectivity](https://myarg.com/insights/tag/connectivity/) - [Contingency Planning](https://myarg.com/insights/tag/contingency-planning/) - [Network Support](https://myarg.com/insights/tag/network-support/) - [Company Culture](https://myarg.com/insights/tag/company-culture/) - [Managed Services](https://myarg.com/insights/tag/managed-services/) - [Compliance](https://myarg.com/insights/tag/compliance/) - [M&A](https://myarg.com/insights/tag/ma/) - [Video Conferencing](https://myarg.com/insights/tag/video-conferencing/) - [IoT](https://myarg.com/insights/tag/iot/) - [Back-up And Recovery](https://myarg.com/insights/tag/back-up-and-recovery/) - [Infrastructure](https://myarg.com/insights/tag/infrastructure/) - [SD-WAN](https://myarg.com/insights/tag/sd-wan/) - [API](https://myarg.com/insights/tag/api/) - [Artificial Intelligence](https://myarg.com/insights/tag/artificial-intelligence/) - [Customer Experience](https://myarg.com/insights/tag/customer-experience/) - [Security](https://myarg.com/insights/tag/security/) - [Expense Management](https://myarg.com/insights/tag/expense-management/) - [GNS](https://myarg.com/insights/tag/gns/) - [Podcast](https://myarg.com/insights/tag/podcast/) - [CCaaS](https://myarg.com/insights/tag/ccaas/) - [Contact Center](https://myarg.com/insights/tag/contact-center/) - [Managed IT](https://myarg.com/insights/tag/managed-it/) - [MSP](https://myarg.com/insights/tag/msp/) - [Network](https://myarg.com/insights/tag/network/) - [Trending Topics](https://myarg.com/insights/tag/trending-topics/) - [Personnel](https://myarg.com/insights/tag/personnel/) - [Why ARG](https://myarg.com/insights/tag/why-arg/) - [Press Release](https://myarg.com/insights/tag/press-release/) - [Communication](https://myarg.com/insights/tag/communication/) - [Solution Highlight](https://myarg.com/insights/tag/solution-highlight/) - [Unified Communications as a Service](https://myarg.com/insights/tag/unified-communications-as-a-service/) - [ARGenius](https://myarg.com/insights/tag/argenius/) - [Managed security](https://myarg.com/insights/tag/managed-security/) - [Communications](https://myarg.com/insights/tag/communications/) ## Staff Groups - [Staff](https://myarg.com/insights/staff-group/staff/) - [Leadership](https://myarg.com/insights/staff-group/leadership/)