“My name is Pamela Brown and I am the manager for technical support services for Greenhorne & O’Mara, Inc. Greenhorne & O’Mara, Inc. has had a relationship with ARG since the spring 2010. Since that time, I have personally worked with Joe Harre, Kara Semon and Steve Murphy to report telco outages, coordinate system testing, resolve issues with monthly invoices and select telecommunications services.
The support that we have received from Joe, Kara and the rest of the ARG team has been excellent. Why?
1. They are responsive – There have been days in which I received an out-of-office email response from one of the ARG team. That notification was OK. But, invariably, they would email back a response immediately saying that they would look into the issue upon their return.
2. They are persistent – Joe and Kara use all of their recourses to get questions answered and issues resolved. Sometimes we have to go back to get further insight into an issues. ARG representatives go back to our telecommunications vendors to make sure that we get the right answer.
3. They are professional – I have never had an instance where they presented themselves in an unprofessional manner.
4. They are knowledgeable — They understand the telecommunications industry and provide the most appropriate and prudent solutions for our company. If they don’t know the answer, they find out the answer and give us good solutions.
5. They are hands-on — Many times, we have to have after-hours testing to implement new services or resolve telco issues. Our representatives from ARG will coordinate the testing between us and the vendor. They will provide the conference call bridges and stay on the phone with us until the testing and implementation is completed.
All this means, that the service and support we have received from ARG has met G&O’s needs in a positive way. We enjoy working with Joe, Kara, Steve and all of the ARG representatives who help make our jobs easier by guiding us and resolving telecommunications issues.”